What Is The Difference Between Help Desk and Service Desk?

For many people the terms ‘Help Desk’ and ‘Service Desk’ are all the same. As a matter of fact, these two notions have different meanings. Naturally, they are frequently used together, as their key objectives have a lot in common. And still, we should not forget about the difference between them! Talking about service desk platforms, we often imply bpm’online – a cloud application with user-friendly tools for the full-cycle service management. It allows medium and large businesses deliver high-level service through several channels of communication. The CRM-oriented platform of bpm’online provides companies a 360° view of their customers,...

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